Returns Policy

Thank you for shopping at THORVALENIX. We aim to ensure a seamless shopping experience, and your satisfaction is paramount to us. In the event that you are not entirely satisfied with your purchase, we're here to assist you with our comprehensive returns policy.

Eligibility for Returns

To be eligible for a return:

• The item(s) must be unused and in the same condition that you received them.
• The item(s) must be in the original packaging.
• You must have the receipt or proof of purchase.

Return Process

1. Contact our customer service team at [email protected] to initiate a return.
2. Once your return is approved, you will receive a return shipping label and instructions on how and where to send your package.
3. Ship the item(s) back to us within 30 days of purchase.

Refunds

Once we receive your item(s), we will inspect them and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 14 business days.

Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team at [email protected]. Once the original item is returned and inspected, the new item will be shipped.

Non-returnable Items

The following items cannot be returned:

• Gift cards
• Custom or personalized items
• Final sale items

Contact Us

For any questions or concerns regarding returns, please do not hesitate to contact us at [email protected].